Privacy Notice
This privacy notice explains how Cycle Haven processes personal data through its website and workshop enquiries. It follows the data lifecycle from collection and use to disclosure, retention, and deletion.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Data We Collect
We may collect name, email address, phone number if provided, inquiry messages, and service preferences when a person submits an enquiry, requests a booking, or uses the contact form. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the site.
How We Collect Data
We receive personal data from contact form submissions, email, phone calls, workshop drop-ins, and other direct communications. Some technical data is generated automatically when the website is used, including information needed for delivery, security, and basic site operation.
Cookie Types
The website uses essential cookies needed for operation and preference cookies that remember privacy choices. We do not confirm the use of analytics or marketing cookies, and tracking is not enabled on the site based on the current configuration.
Cookie Controls
We use cookies only for essential site operation and to remember privacy preferences. If browser settings block cookies, some site functions may not work as intended, but the website can still be viewed in a limited form.
Why We Use Data
We use personal data to respond to enquiries, arrange workshop communication, manage contact form submissions, support website security, and deliver the technical functions needed for the site to operate. We also use data to maintain records connected to service requests, quotations, intake, and follow-up communication where that is necessary for the workshop process.
Operational Sharing
We may share personal data with service providers that help us operate the website, deliver technical support, manage communications, or process enquiries. Where third parties handle data on our behalf, they are expected to use it only for the agreed service purpose and to apply appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data to public authorities, regulators, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or address security incidents. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Your Rights
Subject to applicable law, a person may ask to access, correct, update, or delete personal data we hold, and may object to or restrict certain processing where there is a lawful basis to do so. Requests are handled through a verification and review process so that we can protect the data of the person concerned and others.
How to Make a Request
To make a rights request, a person should use one of the contact channels listed in this notice and describe the data or issue involved. We may ask for enough information to verify the request and to locate the relevant records, then respond within a reasonable period required by applicable law.
Retention and Deletion
We keep personal data only for as long as it is needed for enquiry handling, workshop administration, security, legal compliance, or recordkeeping connected to the service lifecycle. When data is no longer required for those purposes, it is deleted or de-identified where appropriate.
Policy Updates
When we make material changes, we will update the policy text on the website and, where appropriate, use a reasonable notice method suited to the change. The version in force is the one published at the time the website is used.